Our store will be closed from Dec. 7-11th. You can still place your order ! It will be shipped immediately upon our return !

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For customers outside of Switzerland

If you place your order outside of Switzerland, you might be charged with additional importing taxes and handling fees by your local post or custom authorities. 

If you are wondering why, we explain: 

For Loonawell, and probably for every Startup company, shipping abroad is a serious struggle in the early beginnings. Initial volumes are small and shipping companies aren't able to offer business solutions.

Therefore, we are left with 2 options:

Option 1: We make our products available only for those customers based in our home country (Switzerland), with easy shipping options. Like this we prioritise customer experience and smooth delivery. 

Option 2: We make our products available for everyone that has an interest, independently of where they're based, knowing that in some locations customers might be charged with extra fees and have a less of a pleasant customer experience. 

At Loonawell we have decided for option 2. As dog owners that we are, there is nothing that gets in the way of us having the best products for our dogs. We believe that what might sound like a challenge it is really not, if the purpose is worth it. 

If you would like to know further details of what those extra fees might be, please contact your country's customs office or local postal services. They will be able to provide you with detail information. 

We hope this situation is temporary, until we grow a bit bigger, and are able to improve the shipping experience for all customers. Until then, we thank you for your patience and the trust you place in our products.